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Customer Service (Voice)
Job Description
•Responsible for responding to customer inquiries and complaints regarding records,
billings, contract renewals, and supply returns. Answers and initiates a variety of real time inbound and outbound voice-based communications in English or other languages to support customer care
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs Benefits:HMO + 3 Dependents – Day 1 of Joining 5K medicine reimbursement/year 12 Vacation Leave 12 Sick Leave (8 unused is converted to cash) Life Insurance Government Mandated benefits Work Location: Taguig Work Arrangement: Hybrid Work Schedule: US Shift
billings, contract renewals, and supply returns. Answers and initiates a variety of real time inbound and outbound voice-based communications in English or other languages to support customer care
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs Benefits:
Qualification
• Fluent in English, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment
About The Global IT Services and Consulting Firm
The company is a global consulting firm specializing in technology, healthcare and talent management solutions for enterprises. It has 170,000 professionals operating from 50 countries.
Customer Service (Voice)
Salary
20,000-23,000/month
Position Level
Staff
Job Level
Experienced Hire
Job Type
Full Time
Hiring Until
12/30/2025